Refund Policy

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Policy

Refund Policy

iDesign Course uses this refund policy to explain when a refund may be approved, when it may be declined, and how disputes are reviewed fairly.

Situations where a refund may be approved

  • The item is materially different from the product description or preview.
  • The item does not work as described and cannot be fixed within a reasonable time.
  • A promised support or access service was not provided as stated.
  • The purchase has not been downloaded or accessed and qualifies under the rules shown on the product or support page.

Situations where a refund may be declined

  • You changed your mind after purchase or the item did not match your personal expectations.
  • You bought the wrong item by mistake but the product matches the description and works correctly.
  • You no longer want the item after it has already been downloaded, delivered, or used.

How requests are reviewed

  • Refund requests are reviewed against the product description, order record, delivery status, and any evidence supplied by the customer.
  • If a technical or access issue can be fixed quickly, support may first try to resolve the issue before approving a refund.

Disputes and final decisions

  • If there is a disagreement about a refund, iDesign Course may investigate the matter using the order history, delivery evidence, and support conversation.
  • Final decisions are made according to this policy, the product listing, and any applicable consumer protection requirements.

How to submit a refund request

  • Include your order number, the reason for the request, and any screenshots or evidence that help explain the problem.
  • Refund reviews are easier and faster when the request is sent from the same email used during checkout.

Digital-content notice and review timing

  • For digital content, refunds may be limited once files, links, or access have already been delivered or consumed, subject to the consumer law that applies to the order.
  • The normal review window is 3-5 business days after the review starts. If support can fix the access or file issue quickly, the team may try that before approving a refund.

Duplicate orders, reversals, and abuse

  • Duplicate orders that were not consumed may be reviewed for refund, store credit, or cancellation on a case-by-case basis.
  • Chargeback abuse, dishonest claims, or attempts to keep using delivered content after a refund may lead to account, order, or access restrictions.
Refund support

To request a refund or provide evidence for a refund review, contact [email protected].